Privacy Policy

1. Introduction

Giraffe Window Cleaning Brisbane (ABN 58 952 405 824) is committed to protecting the privacy of our customers. This policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

2. Information We Collect

We collect personal information that is necessary to provide our window cleaning services. This includes:

Contact information such as your name, email address, phone number and property address. Booking details including service type, preferred dates and any special instructions. Payment information processed through our payment providers. Communications you send to us by phone, email or through our booking system.

3. How We Use Your Information

We use your personal information to: schedule and deliver the services you book; send booking confirmations, reminders and invoices; respond to enquiries and service requests; contact you about upcoming availability, promotions or relevant services; and comply with legal and regulatory obligations.

We do not use your information for any purpose that you would not reasonably expect.

4. Disclosure of Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with: our payment processing provider to complete transactions; our booking system provider (ServiceM8) to manage jobs and invoicing; and authorities where required by law.

5. Data Storage and Security

Your personal information is stored securely using industry-standard measures. We retain your information for as long as is necessary to provide our services and comply with our legal obligations. Customer records are typically retained for seven years for accounting and legal purposes.

While we take all reasonable steps to protect your information, no transmission or storage method is completely secure. We cannot guarantee absolute security but will notify you promptly if we become aware of a data breach affecting your information.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. This information is collected in aggregate form and does not identify individual users. You can disable cookies through your browser settings, though this may affect your experience on our site.

7. Your Rights

You have the right to access the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information where we are no longer required to retain it. To exercise these rights, please contact us using the details below.

8. Contact and Complaints

If you have a question or complaint about how we handle your personal information, please contact us:

Giraffe Window Cleaning Brisbane
186 Graceville Avenue, Graceville QLD 4075
Phone: 0499 197 677
Email: admin@giraffewc.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this policy from time to time. The current version is always available on this page with the date of last revision shown above.