Transparency First

Are We A Good Fit?

We’re a premium window cleaning company and we understand we’re not for everyone. This page answers all the questions you might have before booking with us.

Whether you’re a commercial or residential client, we want you to know what’s happening every step of the way. Below you’ll find answers to the most common questions we receive. If your question isn’t answered here, don’t hesitate to call us on 0499 197 677.

Your Questions Answered

Everything you need to know

How much does window cleaning cost?

Window cleaning can start as low as $150. For an average home you're looking at a range of $350–$600. This depends on the type, location and how much dirt is on the windows.

How do I pay for your service?

You can pay by cash, credit card, bank transfer or Apple Pay upon completion of the work.

Can you give me a tax invoice?

After the job is completed and payment processed, we generate a paid invoice and email or SMS it to you whilst still on site.

What type of window cleaning do you do?

We use a combination of traditional window cleaning (squeegee and mop) and WFP (Water Fed Pole), which is a pure water system.

How far in advance do I need to book?

Ideally 1–2 weeks in advance as we get busy, especially in peak times leading up to Christmas. Contact us if you require an urgent clean and we will try to accommodate in special situations.

How do you reach the high windows?

We use a special carbon fibre pole with our pure water-fed pole system, giving us a reach of up to 5 stories. This allows us to safely clean windows without ladders in most cases.

How do you clean windows behind security screens?

Windows behind security screens that cannot be removed can be challenging. We use a soap solution and pure water, however we cannot guarantee streak-free results on these windows. Please let us know when quoting.

Do you clean window tracks?

Yes, we clean window tracks as an extra service charged on top of a general window clean. Track cleaning takes longer, so we charge accordingly. Mention this when contacting us for a quote.

Do you clean flyscreens?

Yes, fly screen cleaning is an additional service. Please mention this on the contact form or to one of our technicians when quoting.

What do I need to do before the window cleaner arrives?

Please move any furniture blocking access to windows. Place any valuable or easily damaged ornaments somewhere safe. We take all precautions to prevent damage, but accidents can happen.

Do I need to be home?

No, you don't need to be home. Meet us in the morning or leave a key. Our technicians are happy to lock up and return a key to a neighbour or leave it in a safe place.

How long does a window clean take?

Depending on the number of windows, your service can range between 2–6 hours on average, longer for large homes.

What chemicals do you use?

We mainly use good old washing up liquid. We generally don't use any other chemicals. If needed, we may use rubbing alcohol or methylated spirits.

How often should I get my house windows cleaned?

Most residential clients require windows cleaned every 3–6 months. This varies depending on location, children, pets, traffic pollution, mould, salt spray and other factors.

What other services do you provide?

Besides standard window cleaning, we also provide track cleaning, fly and security screen cleaning, solar panel cleaning, pool fence and glass balustrade cleaning, and commercial window cleaning.

Do you do builders cleans?

On completion of renovations or new builds where there is cement, render, paint or other materials requiring scraping, there will be additional charges. Please mention this when contacting us for a quote.

Do you have insurance?

Yes, we have $20 million Public Liability insurance and all workers are covered by QLD Workers Compensation Insurance. We're happy to provide Certificates of Currency on request.

Do you do house washing or pressure cleaning?

Through our trusted partners we can arrange professional pressure washing including building, roof and driveway cleans.

What areas do you service?

We're based in Graceville, Brisbane. We service within approximately a 20km radius. Work outside this area is considered on a case-by-case basis.

Do you work in wet or windy weather?

Yes, we work in light rain. However, if cleaning solar panels only, we'll reschedule as it would be dangerous to walk on a wet roof. We'll always make the decision on the morning of your job and send an SMS alert.

Still Have Questions?

We’d love to hear from you

Call us directly or fill in our booking form and we’ll answer any questions you have. We respond to every enquiry within a few hours.