TERMS & CONDITIONS
WINDOW CLEANING CONTRACTOR SERVICES
Giraffe Window Cleaning ABN 41665354065
(The Contractor)
STANDARD TERMS AND CONDITIONS
These are the Contractor (“we” or “our”) standard Terms and Conditions which will apply to every contract when you as the Customer engage the Contractor to perform its services. When providing our services, we may also need to supply product/s.
Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide when engaging us to provide our service.
The Contractor reserves the right to amend these Terms and Conditions from time to time at their discretion. Any changes made in such revision take immediate effect once the Customer is notified of such a change.
ENGAGEMENT
1. The Contractor represents and warrants that the Contractor has all the necessary skills, knowledge, experience and expertise to perform the services and will perform the service in a proper and competent manner.
2. Work does not cover hard water stain removal treatment process, paint, render or other building material left by other trades or other add-on services unless a quote has been delivered by the Contractor and accepted by the Customer and/or prior arrangement has been made.
3. The Contractor and all the Contractor’s employees and permitted sub-contractors are properly qualified, experienced, licensed (where applicable) and competent to properly perform and will perform the service to the required standards and codes.
4. If an event occurs that is beyond the reasonable control of the Contractor which prevents the Contractor from performing the service on or by the date agreed, the Contractor will immediately notify the Customer and give an estimate of the time for completion of the service.
5. The Contractor will provide all equipment and all materials as may be necessary to properly and efficiently perform the service. Unless otherwise agreed in writing all materials including products supplied will be new and of high quality fit for their purpose. All Contractor equipment will be safe for use, be properly maintained and capable of being used to carry out the service.
6. If the Customer requires a variation to the service, the Contractor will provide a quotation for performing the service as varied which additional sum will be added to the price if accepted by the Customer. If the Customer does not accept the quotation, the Contractor is not obliged to carry out the variation.
ACCEPTANCE OF THESE TERMS
7. Any act by the Customer or those legally acting on behalf of the customer which requests the Contractor to begin performing any services will be deemed as acceptance to these Terms and Conditions.
8. Once these Terms and Conditions are accepted they are irrevocable and cannot be amended without the written consent of the Contractor.
9. In the event there is more than one party as a Customer to these Terms and Conditions, all Customers will be jointly liable for these Terms and Conditions.
10. Should the Customer cancel the engagement of the Contractor after it has been accepted, the Customer agrees they may be held liable for any costs incurred by the Contractor in relation to the provision of the services and/or provision of products up to the point of cancellation.
QUOTES AND PAYMENT
11. A quote provided by the Contractor will remain valid for thirty days. On expiry of that period, if the Customer wishes to proceed a new quote may be required prior to the Contractor undertaking the service.
12. Residential clients to pay cash or card upon completion of work if work is valued below $500 gst inc. If above $500 gst inc an invoice is sent to the client with 7 day terms.
13. All invoices have 7 day terms unless otherwise negotiated.
FEES
14. A $75 cancellation fee may be charged to the Customer for any cancellations made within 48 hrs prior to the scheduled date of appointment.
15. A $110 service fee may be charged to the Customer if Contractor is unable to gain access to the site and therefore is unable to perform the required duties at the appointed time.
COMPLAINTS & REFUNDS
16. A complaint with regards to the quality of work must be registered with the Contractor within 24 hours of the service.
17. Contractor will inspect and attempt to rectify the problem at an arranged time.
18. A complaint must be legitimate and obvious.
19. In the unlikely event the problem is unable to be resolved a full refund will be given to the Customer.
ACCESSIBILITY
20. Contractor may provide accessibility requests for Customer to enable Contractor full access to work areas. If these are not met by the Customer and as a result the Contractor is unable to gain access to these areas, full payment is still required by Customer.
21. If a sliding sash window can not be removed due to improper installation of runners or where shutters prevent removal of sash or fly screens and we can not access the glass or screen we will not be able to perform work on that window unless the problem is rectified by the Customer.
INCLEMENT WEATHER
22. Contractor may be required to reschedule a booking at any time due to poor weather.
23. Contractor may be required to stop work due to poor weather and return at another time to complete.
24. In most cases, unless it is deemed unsafe to perform work wet weather will not require work to be rescheduled, as rain has no effect on the quality of the finished work. Rain will simply rinse and dry spot free on freshly cleaned glass.
25. 7 Day Rain Guarantee. If, within 7 days of the completed clean, you feel the rain or stormy weather has impacted the clean please contact us and we will gladly come out and fix that for you.
WORKPLACE HEALTH & SAFETY
26. The Customer will ensure that, if the service is to be performed on the Customer’s property, the Customer is authorised to occupy those premises and obtain the service.
27. The Customer will ensure that if the service is to be performed on the Customer’s property, that at all times the property is safe and that all facilities provided by the Customer for the purposes of enabling the service to be performed are also safe.
28. The Customer will ensure that the Contractor will have unencumbered and unobstructed access to the area/s of the premises requiring the service.
29. The Contractor will ensure that at all times in performing the service it uses safe and proper procedures and practices and that all its employees are properly trained and supervised and observe all proper safety practices. Where protective equipment, materials or clothing are required these will be provided by the Contractor and the Contractor will ensure that these are used at all relevant times.
30. The Contractor will at all times have current Workers Compensation insurance and will, on request with prior notice, provide evidence to the Customer of its currency.
LIMITATION ON WARRANTY
31. The Contractor warrants that all the service it performs including any product it supplies as part of the service will be fit for its intended purpose, will be capable of being used by the Customer for its intended purpose and will perform in accordance within its applicable specifications (if any).
32. All statutory warranties that can be lawfully excluded are hereby expressly excluded.
33. To the extent permitted by law, the Contractor is not liable for negligence or otherwise to any person including the Customer for any loss or damage including consequential loss suffered or incurred in relation to the Contractor’s service or products supplied.
34. Where the service is not of the kind ordinarily required for personal, domestic or household use or consumption then the liability of the Contractor is limited pursuant to s.64A of the Competition and Consumer Act 2010 (Cth) to, at the discretion of the Contractor:
(a) the supplying of the service again; or
(b) the payment of the cost/s of having the service supplied again.
JURISDICTION
35. It is agreed by the Parties that these Terms and Conditions will be construed in accordance with the Law of Queensland and each Party covenants that it submits to the jurisdiction of the Courts of Queensland for the resolution of any dispute under the Agreement.
FORCE MAJEURE
36. Neither the Contractor nor the Customer shall be held liable for any breach of these terms where the breach arises from an act of God, war, natural disaster, terrorism or any other event beyond the reasonable control of either party.